Terms & Conditions
Welcome to our website. By accessing or using our website and purchasing our products, you agree to be bound by the following Terms & Conditions. Please read them carefully.
1. Use of Our Website
You agree to use this site for lawful purposes only. You must not misuse or tamper with our website or services.
2. Product Information
We do our best to ensure all product descriptions and images are accurate. However, minor variations may occur due to the handcrafted nature of our products.
3. Orders & Payments
All prices are listed in US Dollars (USD). Orders are subject to availability and confirmation. We reserve the right to cancel or refuse any order at our discretion.
4. Intellectual Property
All content on this site — including logos, images, and text — is the property of Flesh and Flora Botanicals and may not be used without our permission.
5. Limitation of Liability
Our products are for external use only. We are not responsible for any allergic reactions or misuse. Please read ingredient lists carefully. If irritation occurs, discontinue use.
6. Changes to Terms
We may update these terms at any time without prior notice. Continued use of the site means you accept the new terms.
Privacy Policy
At Flesh and Flora Botanicals, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website or buy our products.
1. Information We Collect
We collect personal information you provide to us, such as your name, email, shipping address, and payment details when you place an order or sign up for our newsletter.
2. How We Use Your Information
We use your information to process orders, communicate with you about your purchases, send newsletters if you subscribe, and improve our website and services.
3. Cookies and Tracking
We use cookies to make your browsing experience better, understand how visitors use our site, and show relevant ads.
4. Data Security
We take reasonable steps to protect your information from unauthorized access or misuse.
5. Sharing Your Information
We don’t sell or rent your personal data. We only share it with trusted partners who help us run the website and process orders.
6. Your Rights
You can ask us to access, correct, or delete your personal information. You can unsubscribe from marketing emails anytime.
7. Changes to This Policy
We may update this policy from time to time. Changes will be posted here with the date updated.
Return & Refund Policy
We want you to love your purchase from Flesh and Flora Botanicals. If you are not completely satisfied, here’s how we handle returns and refunds:
1. Returns
Please contact us within 14 days of receiving your order to request a return. The product must be unused, unopened, and in its original packaging.
2. Refunds
Once we receive your returned product and confirm its condition, we will process a refund to your original payment method within 7 business days.
3. Non-Returnable Items
For hygiene reasons, products that have been opened or used cannot be returned.
4. Shipping Costs
Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part.
5. Damaged or Defective Items
If your order arrives damaged or defective, please contact us immediately with photos, and we will arrange a replacement or refund.